DON'T SAY
“Sorry, this might be a dumb question…”
SAY THIS
“Quick question, to make sure we're aligned…”
It frames your question as helping the group, not exposing a gap.
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DON'T SAY
“I'm not sure if this makes sense, but maybe we could…”
SAY THIS
“I recommend we try X. Here's why.”
A clear recommendation gives people something to react to.
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DON'T SAY
“Can I just jump in real quick?”
SAY THIS
“I'd like to add one point.”
Announcing your point claims the floor calmly, no permission needed.
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DON'T SAY
“I think maybe what Sam said kind of makes sense?”
SAY THIS
“Building on Sam's point, we could also test it with two customers first.”
It credits the idea and shows you're adding to it, not just agreeing.
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DON'T SAY
“Does that make sense?”
SAY THIS
“What questions do you have?”
It assumes you were clear and invites real engagement.
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DON'T SAY
“Sorry, I didn't catch that. I'm probably just slow today.”
SAY THIS
“Can you say that last part again? I want to get it right.”
Asking for a repeat is about accuracy, not ability.
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DON'T SAY
“Sorry, you go ahead.”
after being interrupted
SAY THIS
“I'd like to finish my thought, then I want to hear yours.”
It holds your place politely without turning it into a contest.
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DON'T SAY
“This is probably a bad idea, but…”
SAY THIS
“Here's an idea worth testing.”
Criticizing your own idea first invites everyone else to dismiss it.
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DON'T SAY
“I don't really have anything to add.”
SAY THIS
“I agree with the plan. The part I'd watch is the handoff to support.”
Even agreement lands better with one specific observation.
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DON'T SAY
“So yeah, that's pretty much it, I think.”
SAY THIS
“To sum up: we launch Tuesday, and I need your sign-off by Friday.”
A crisp close tells people exactly what to remember.
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25 phrases that make you sound confident at work
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