DON'T SAY
“Did you get a chance to look at my last email?”
SAY THIS
“Following up on the budget question below. Could you reply by Wednesday?”
A specific ask and date make a follow-up easy to answer.
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DON'T SAY
“Hey”
and then nothing
SAY THIS
“Hey, quick question about the Q3 slides: can I use last year's template?”
Putting the question in the first message saves a round trip.
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DON'T SAY
“Per my last email…”
SAY THIS
“Resharing the details below so they're easy to find.”
Same reminder, minus the passive-aggressive edge.
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DON'T SAY
“Sorry for the long email!”
SAY THIS
“TL;DR: I need your approval by Friday. Details below.”
Headline first lets busy readers stop once they have what they need.
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DON'T SAY
“Let me know your thoughts.”
SAY THIS
“Can you confirm option A by Tuesday? If I don't hear back, I'll proceed.”
A default action keeps work moving when replies are slow.
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DON'T SAY
“Hope you're well! Just wanted to reach out and touch base about maybe…”
SAY THIS
“I'm writing to ask for your help with the onboarding guide.”
Stating your purpose in the first line respects the reader's time.
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DON'T SAY
“ASAP!!!”
SAY THIS
“I need this by 3 p.m. today for the client call.”
A real deadline and a reason beat exclamation points.
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DON'T SAY
“I'm always available, just ping me anytime!”
SAY THIS
“I check messages until 6. For anything urgent after that, please call.”
Clear availability sets expectations before they turn into resentment.
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DON'T SAY
“No worries if not!”
SAY THIS
“Would you be open to a quick call Thursday? Happy to work around your schedule.”
Offering flexibility is gracious. Talking yourself out of the ask isn't.
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DON'T SAY
“k”
SAY THIS
“Sounds good. I'll take it from here.”
A full sentence avoids reading as annoyed.
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