When to use it
Use it whenever someone does something you want to see again. Name the specific action and what was good about it. Specific praise is more believable than “good job” and tells the person exactly what to keep doing.
Example
You: “The way you handled the client's question was clear and calm.”
Teammate: “Thanks, I was nervous about that one.”
In an email or Slack message
In Slack, make it public when appropriate: “Shout-out to Maya: the way she handled the client's pricing question today was clear and calm.” Public, specific praise reaches the whole team.