What to say when something goes wrong on your team

When to use it

Use it when there's a mistake or failure on your team. Focus on what caused it and how to prevent it next time. When people fear blame, they hide problems. When they expect problem-solving, they raise problems early.

Example

In an email or Slack message

In a team channel: “Login issue is fixed. Let's do a short review Thursday to find the cause and add a check so it doesn't happen again. No blame, just fixes.”