How to communicate an unpopular decision to your team

Short answer: say “Leadership made this call. I support it, and here's what it means for us.”

DON'T SAY
“Upper management wants this, so…”
SAY THIS
“Leadership made this call. I support it, and here's what it means for us.”
Owning the message keeps your team's trust in you intact.

When to use it

Use it when you need to pass on a decision made above you that your team may not like. Own it and explain what it means for them. Blaming leadership can make you look powerless and makes the change harder for your team to accept.

Example

You: “Leadership made this call. I support it, and here's what it means for us: we'll pause the redesign until next quarter.”

Team member: “Okay. What do we focus on instead?”

In an email or Slack message

In writing: “Leadership has decided to pause the redesign until Q2. I support the call. Here's what it means for us and what we'll focus on instead:” Then list the changes.

Quick drill

At the end of a plan or announcement.

Which sounds more confident?

Practice 10 more →

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